At ECHOO AVIATION, we are committed to providing our customers with high-quality aircraft parts and exceptional service. We understand that sometimes, a product may not fully meet your needs or expectations. In these instances, we are pleased to offer a straightforward return and refund policy for our valued customers.
Return Policy
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Eligibility: Our 30-day return policy is applicable from the date of purchase. If you are not entirely satisfied with your purchase of aircraft parts, you are eligible to return the product within this timeframe.
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Condition of Returns: To qualify for a return, the item must be in its original, unused condition, including all packaging, parts, and accessories. Items must be free from damage or signs of use.
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Non-Returnable Items: Please note that our return policy does not apply to chemical products. Due to safety and regulatory reasons, all sales of chemical products are final and cannot be returned or refunded.
Refund Policy
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Money-Back Guarantee: If you return an eligible product within 30 days of purchase due to dissatisfaction, we will offer a full refund of the purchase price.
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Process for Returns and Refunds: To initiate a return, please contact our customer service team via email at info@echooaviation.com or through our customer support hotline. You will be guided through the return process and provided with the necessary information, including the return shipping address.
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Refund Processing: Once we receive and inspect the returned item, we will process your refund. If the return meets our conditions, the refund will be credited to your original method of payment within 10 business days, depending on your card issuer's policies. If more than 15 business days have passed since we’ve approved your return, please contact us.
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Shipping Costs: The customer is responsible for covering the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We aim to make your shopping experience with ECHOO AVIATION as seamless and satisfying as possible. Should you have any questions or need further assistance regarding our return and refund policy, please do not hesitate to contact us. Your satisfaction and trust are very important to us.